ravendemers@gmail.com

• Proven Customer Service and Problem-solving Abilities:
  Friendly; Diplomatic; Detail-oriented; Problem-solver; Innovative; Creative; Confidential; Cooperative; Quick Learner; Organized; Flexible; Adaptable; Good Sense of Humor; Good Listener; Shows Initiative. Works well both in a team and alone.



• On-target Writer, Web Designer, Marketer and Communicator: Excellent Speech, Writing, and Editing Skills; Idea Generating; Designing Promotional Material; Events Planning; Graphics Editing (Intermediate); HTML and Internet Savvy; Windows 98-XP; Word 97-XP; Access; SalesLogix; Mail Order Manager; Sharepoint; Microsoft Office; Excel; PaintShopPro8; Dreamweaver.



• Grounded Leadership, Office and Organizational Skills:
  Strong Leadership; Hiring and Payroll Procedures; Report on Plans and Development; Research; Assess Needs of Individuals and Groups; Organizational System Creation and Implementation; Mathematical Aptitude; General Office and Data Entry; Multi-tasking; 10-Key By Touch; Typing 85 WPM; Multiple phone lines.

Customer Service Specialist, Temporary; Gaelsong, Oct 2006 – Dec 2006
Primary challenges: Provide friendly, efficient assistance to customers, and maintain account information in database.
Primary solutions: Serve customers as they call in; Communicate with team regarding special orders; Respond to customer emails; Add new clients to the system; Prepare orders for Shipping; Update account information in database using Mail Order Management program; Organize files; Escalate high priority calls to managers.

Marketing Administrative Assistant; Committee for Children, Non-Profit, Oct 2005 – Jun 2006
Primary challenges: Provide general administrative support to the Director of Marketing, and to Marketing and other departments.
Primary solutions: Coordinate schedules; Communicate with staff and external contacts; Set up and maintain databases; Organize publications; Distribute collateral; Provide meeting support; Assist with conference registrations and travel logistics; Edit internal documents; Process invoices and receipts; Order goods and services; Create press kits and press releases.

Progressively Responsible Positions; North Seattle Community College, Dec 2002 – Mar 2005

Administrative Assistant; Student Leadership and Multicultural Programs
Primary challenges: Reorganize the office and develop methods and media for better efficiency for the coming years.
Primary solutions: Advise Manager; Initiate policies; Supervise employees; Plan events; Organize office; Design brochures; Edit reports; Annual planning. Create systems for 2004-05 school year; Write training manual; Produce solutions for recurring and impending problems; Adapt self and systems to changes in office structure; Delegate smaller tasks to staff.

Second Lead Assistant; Student Success and Retention Services
Primary challenges: Assist in supervision of work-study and provide information and help to students based on their needs.
Primary solutions: Supervise team; Interview potential employees; Initiate policies; Maintain web site; Communicate effectively; Design flyers and brochures; Edit Student Handbook (2003-04 and 2004-05); Adhere to HIPAA standards; Refer students to resources; Aid students with disabilities; Schedule appointments; Answer phones; Update payroll; Organize and track loans; Promote office morale; Repair copy machine.

Owner, Web Designer; Raven Images v.1 May 1998 – Dec 1999
Primary challenges: Provide resources and community for models and artists and create an online forum for selling and promoting artwork.
Primary solutions: Assess client needs; Design web pages; Manage budget; Maintain communication with clients; Research updates within community; Select and promote artwork of clients; Create and update online store; Build community and working network.

Customer Service Representative; Open Communications, Inc. Oct 1997 – Jul 1999
Primary challenges: Assist in maintaining office and provide clients with resources.
Primary solutions: Answer incoming calls; Assess client needs; Process payments; Manage office after hours; Maintain database; Provide information.

Freelance Editor
NSCC Student Handbook 2003-04, 2004-05
Angel Child by Betsy Bogert, 2004
Editing Grants and Scholarship Applications for NSCC Students 2003 - 2004
Ashtree Alliance, Various Authors 2002
The Big Happy Bear and The Soul Cage by Betsy Bogert, 2002

Freelance Writer: Novels & Compilations
My Name Was Indigo, Writers’ Press, 2002

Freelance Writer: Short Fiction & Essays
Life After Shorecrest, Tattoo, 2002

Freelance Writer: Poetry
Mountain, Licton Springs Review, 2003
Dear Editor, Under A Quicksilver Moon, 2002
Can’t Think of Pink?, The Nature’s Echoes, 2001
Tiamat, The Sound of Poetry, 2000
Our-Glass, The Clouds of Spring, 1998
Magnetism, Tattoo, 1995
Empty Canvas, Poetry Forum Journal, 1991
White Flag, Alliance Theatre, 1988

Reiki Master
Certified Jan 2000

Ordained Minister
Universal Life Church: Sep 1999 as Rev. Raven Reavis and February 2002 as Rev. Raven Demers

Reiki Teacher, Giddens School 2007 – Current

Customer Service Representative (“Guide”) for EverQuest, Verant Interactive 1999 – 2000

Assistant Choreographer, Lyons Theatre Group 1993 – 1996
Senior Dance Award for Excellence and Dedication, 2006

Peer Counselor, Shorecrest High School 1993 – 1996

St. Margaret's Episcopal School, CA
Dean's List (2 Years); St. Margaret's Choir; Drama Club; Art Club; Member of Middle Ages Newsletter

Holy Innocents' Episcopal School, GA

St. James Episcopal School, FL

Cours du Saint-Enfant Jesus (St-Maur), Monaco